{"id":118916,"date":"2024-09-20T10:06:39","date_gmt":"2024-09-20T10:06:39","guid":{"rendered":"https:\/\/www.lsi-lastem.com\/?p=118916"},"modified":"2024-09-20T10:18:59","modified_gmt":"2024-09-20T10:18:59","slug":"dipartimento-di-customer-service","status":"publish","type":"post","link":"https:\/\/lsi-lastem.com\/it\/dipartimento-di-customer-service\/","title":{"rendered":"FOCUS ON: Silvio Saini e il Dipartimento di Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"118916\" class=\"elementor elementor-118916 elementor-118929\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9324e58 e-flex e-con-boxed e-con e-parent\" data-id=\"9324e58\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc85cda elementor-widget elementor-widget-heading\" data-id=\"fc85cda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FOCUS ON: Silvio Saini e il Dipartimento di Customer Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad71b98 elementor-widget elementor-widget-image\" data-id=\"ad71b98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1180\" height=\"490\" src=\"https:\/\/lsi-lastem.com\/wp-content\/uploads\/ITA-Silvio-Saini-Interna.webp\" class=\"attachment-full size-full wp-image-118921\" alt=\"FOCUS ON: Silvio Saini e il Dipartimento di Customer Service\" srcset=\"https:\/\/lsi-lastem.com\/wp-content\/uploads\/ITA-Silvio-Saini-Interna.webp 1180w, https:\/\/lsi-lastem.com\/wp-content\/uploads\/ITA-Silvio-Saini-Interna-300x125.webp 300w, https:\/\/lsi-lastem.com\/wp-content\/uploads\/ITA-Silvio-Saini-Interna-1024x425.webp 1024w, https:\/\/lsi-lastem.com\/wp-content\/uploads\/ITA-Silvio-Saini-Interna-768x319.webp 768w, https:\/\/lsi-lastem.com\/wp-content\/uploads\/ITA-Silvio-Saini-Interna-1000x415.webp 1000w\" sizes=\"(max-width: 1180px) 100vw, 1180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28c4d25 e-flex e-con-boxed e-con e-parent\" data-id=\"28c4d25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bdd21ab elementor-widget elementor-widget-heading\" data-id=\"bdd21ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Di cosa si occupa il Dipartimento di Customer Service?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21c30ca elementor-widget elementor-widget-text-editor\" data-id=\"21c30ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Il Customer Service Department (CSD) \u00e8 un reparto fondamentale per un\u2019azienda e spesso \u00e8 l\u2019ago della bilancia sulla decisione di un acquisto (o di un riacquisto) di un prodotto e\/o servizio. Il CSD si occupa di seguire il cliente sia nella fase di pre-installazione che in quella di post-vendita. Nella fase di pre-installazione, vengono eseguite configurazioni e personalizzazioni sulla strumentazione acquistata dal cliente attraverso test di integrazione specifici. Durante queste attivit\u00e0 sovente viene coinvolto il cliente stesso, per iniziare una prima fase di formazione sull\u2019utilizzo della strumentazione e del software e per coordinare le attivit\u00e0 successive, fondamentalmente relative alle predisposizioni necessarie per l\u2019installazione in campo e al corretto funzionamento della strumentazione.<\/span><\/p><p><span style=\"font-weight: 400;\">Nella fase di post-vendita il reparto si occupa principalmente di dare supporto al cliente per risolvere questioni legate al funzionamento della strumentazione e del software, di seguire il cliente o i nostri tecnici durante la fase di installazione e di effettuare corsi di formazione specifici.<\/span><\/p><p><span style=\"font-weight: 400;\">Altre attivit\u00e0 significative sono:<\/span><\/p><ul><li><span style=\"font-weight: 400;\">le manutenzioni ordinarie e correttive che vengono eseguite da nostri collaboratori costantemente formati;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">le certificazioni periodiche eseguite dal nostro laboratorio Accredia LAT (ISO17025);<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">il servizio cloud con oltre 250 stazioni monitorate.\u00a0 \u00a0 <\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-320ce95 elementor-widget elementor-widget-heading\" data-id=\"320ce95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Quali sono le tue mansioni nel dipartimento?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec278df elementor-widget elementor-widget-text-editor\" data-id=\"ec278df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Le mie mansioni all\u2019interno del CSD sono principalmente due: la prima \u00e8 quella di coordinare i colleghi di reparto, definendo le priorit\u00e0 su attivit\u00e0 da eseguire e assicurandomi che vengano concluse entro le tempistiche richieste. La seconda \u00e8 invece commerciale nell\u2019ambito service: questo incarico mi permette di stare a stretto contatto con il cliente, proponendo soluzioni, anche pluriennali, di servizi di manutenzione e certificazione della strumentazione acquistata\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e5ac9c elementor-widget elementor-widget-heading\" data-id=\"3e5ac9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Perch\u00e9 la manutenzione programmata \u00e8 importante?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db7d141 elementor-widget elementor-widget-text-editor\" data-id=\"db7d141\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Molto spesso il cliente non pensa all\u2019importanza della manutenzione della propria strumentazione e spende pi\u00f9 risorse ed energie, oltre che tempo, per riparare e\/o sostituire dei sensori non correttamente manutenuti. Al contrario, dotandosi di un servizio di manutenzione ordinaria programmata di lungo periodo, il cliente pu\u00f2 risparmiare soldi e tempo: lo scopo della manutenzione ordinaria programmata \u00e8, infatti, quello di aumentare la vita operativa del prodotto, rallentandone il deterioramento, e mantenere il sistema di monitoraggio sempre efficiente e funzionante<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a48ab5 elementor-widget elementor-widget-heading\" data-id=\"4a48ab5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Come funziona un contratto di manutenzione?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caf6aeb elementor-widget elementor-widget-text-editor\" data-id=\"caf6aeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"vc-row-wrapper vc_custom_1591465382087\" data-parallax_sense=\"30\"><div class=\"wpb_row row\"><div class=\"twelve columns vc-column-extra-class-669e794d019ae\" data-parallax_sense=\"30\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">A seconda della strumentazione acquistata o del sistema installato, viene proposta una soluzione di contratto di manutenzione specifica, che pu\u00f2 comprendere la certificazione ISO17025 e\/o ISO9001 della strumentazione, attivit\u00e0 che viene eseguita presso il nostro laboratorio LAT, e la manutenzione on-site. La manutenzione in campo prevede: un controllo della strumentazione, attraverso il metodo di paragone utilizzando in campo strumentazione certificata, la sostituzione dei consumabili (es. filtri porosi, sali gel etc.), la pulizia della strumentazione e un controllo generale su alimentazione e stabilit\u00e0 meccanica. Al termine dell\u2019intervento viene redatto un verbale che certifica la corretta funzionalit\u00e0 della strumentazione e le azioni correttive da eseguire per mantenere il sistema sempre perfettamente efficiente e affidabile.\u00a0\u00a0<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11435ff e-flex e-con-boxed e-con e-child\" data-id=\"11435ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c6873e elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"5c6873e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Scarica l\u2019articolo:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5270d83 elementor-mobile-align-center elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"5270d83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.lsi-lastem.com\/wp-content\/uploads\/FOCUS-ON_-Silvio-Saini-and-the-Customer-Service-Department.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-download\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M216 0h80c13.3 0 24 10.7 24 24v168h87.7c17.8 0 26.7 21.5 14.1 34.1L269.7 378.3c-7.5 7.5-19.8 7.5-27.3 0L90.1 226.1c-12.6-12.6-3.7-34.1 14.1-34.1H192V24c0-13.3 10.7-24 24-24zm296 376v112c0 13.3-10.7 24-24 24H24c-13.3 0-24-10.7-24-24V376c0-13.3 10.7-24 24-24h146.7l49 49c20.1 20.1 52.5 20.1 72.6 0l49-49H488c13.3 0 24 10.7 24 24zm-124 88c0-11-9-20-20-20s-20 9-20 20 9 20 20 20 20-9 20-20zm64 0c0-11-9-20-20-20s-20 9-20 20 9 20 20 20 20-9 20-20z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">FOCUS ON: Silvio Saini and the Customer Service Department<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ba8627 e-flex e-con-boxed e-con e-parent\" data-id=\"0ba8627\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c265ae7 e-con-full e-flex e-con e-child\" data-id=\"c265ae7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7af93d6 elementor-widget elementor-widget-heading\" data-id=\"7af93d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Contattaci per ricevere maggiori informazioni<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f15d5c elementor-widget__width-initial elementor-widget elementor-widget-wpforms\" data-id=\"5f15d5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style 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